Guarantee / Warranty Policy

Guarantee / Warranty Policy for Stash 

At Stashlers, we are committed to delivering high-quality products and exceptional customer service. To ensure your complete satisfaction, we offer the following guarantees and warranties:

 

1. 100% Satisfaction Guarantee

Your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your Stash purchase, we offer a 100% satisfaction guarantee. You may return your product within 7 days for a refund of the product cost. Please note that shipping charges are not covered in the refund.

 

1.1 Exclusions:

This satisfaction guarantee does not apply to Corporate, B2B, or Bulk sales.

 

1.2 Return Process:

For a refund, the product must be returned, and the refund process will be initiated once we receive the product in a non damaged state.

 

2. Replacement Guarantee for Manufacturing Defects

We stand by the quality and craftsmanship of our Stashlers products. In the unlikely event that you discover a manufacturing defect, we offer a comprehensive replacement guarantee.

 

2.1 Notification:

Please notify us within 10 days of purchase or delivery.

 

2.2 Verification:

Our team will verify the defect, and if confirmed, we will promptly arrange for a replacement at no additional cost to you.

 

3. Stash Dislodgment Warranty

Stash products have been rigorously tested in extreme environments and under 3x weight on 70+ surfaces. When installed correctly on firm, non-greasy, and dust-free surfaces, Stash can securely remain on walls/surfaces for years. However, improper installation can lead to dislodgement, which is why Stash comes with a limited dislodgement warranty.

 

3.1 Conditions of Limited Dislodgment Warranty:

 

A. Product Registration: 

Ensure your product is registered for warranty eligibility.

 

B. Documentation:

Provide videos and pictures of the wall and the dislodged Stash, including the dislodged Stash Studs.

Our team will evaluate the case on various parameters. If it is determined that all necessary precautions were taken during installation, we will provide a new set of Stash studs and replace any broken Stash edges.

 

C. Warranty Coverage:

This limited warranty covers defects in materials and workmanship under normal use for a period of 24 months from the date of purchase.

 

D. What is Covered:

Adhesive issues when the product is installed on standard painted walls or other surfaces as per the provided instructions.

 

E. What is Not Covered:

- Damage resulting from improper installation, including installation on lime-colored walls, moisture-ridden walls, greasy or wax-polished surfaces, or surfaces that have not been cleaned as per the instructions.

- Normal wear and tear, including fading or discoloration over time.

- Damage caused by accidents, misuse, abuse, or neglect.

- Any alterations or modifications made to the product after purchase.

- Damage resulting from the use of third-party products or accessories not authorized by Stashlers.

 

4. Guarantee/Warranty Claim Process

To make a warranty claim, Indian consumers can contact our customer support team at +91 9730858989. We will provide an e-form for you to fill out. We may request photos or additional information to process your claim.

 

5. Warranty Remedies

If a defect covered by this warranty is found, Stashlers will, at its discretion, either repair or replace the defective product. In cases where repair or replacement is not feasible, a refund may be issued at Stashlers' discretion.

 

6. Limitation of Liability

Stashlers's liability is limited to the repair, replacement, or refund of the defective product as outlined in this warranty. Stashlers is not liable for any incidental or consequential damages arising from the use or inability to use the product.

 

7. Important Notice

Please read the installation instructions carefully and follow them to ensure proper installation and optimal performance of your Stash product.

Keep the warranty card and your proof of purchase in a safe place and ensure that your Stash Kit is registered, as these are primary requisites for any warranty claims.

 

8. For any questions or support, please contact us at:

Email: info@stashlers.com

Phone: +91 9730858989

Website: www.stashlers.com

Thank you for your trust in Stashlers. We are here to ensure you have a great experience with our products.